1. SMS Consent & Data Privacy
If you provide your mobile phone number and opt in to receive text messages (SMS) from ResearchQ or our Talknology products, that opt-in data is used solely to deliver the services and support you have requested. This data will not be shared, sold, or disclosed to any third party for marketing purposes.
2. Types of SMS Communications
Depending on the service you use, you may receive text messages related to:
- Appointment and consultation/demo reminders
- Follow-up communications
- Billing and invoicing notices
- Care coordination messages (for provider-facing products)
- Account and service notifications
- Occasional promotions or announcements
3. Message Frequency
Message frequency varies based on your interactions with us, up to approximately 5 messages per week.
4. Potential Fees
Message and data rates may apply, depending on your mobile carrier and plan.
5. Opt-In Methods
You may opt in to receive SMS messages through:
- Verbal consent (e.g. during a call with our team)
- An online form on our website
- A paper form provided during onboarding
6. Opt-Out Methods
You may opt out of receiving SMS messages at any time by replying STOP to any message, or by contacting us directly at hello@researchq.net.
7. Help
Reply HELP to any message for assistance, or contact us at hello@researchq.net.
8. Standard Messaging Disclosures
- Message and data rates may apply.
- Message frequency varies.
- Carriers are not liable for delayed or undelivered messages.
- Consent to receive SMS messages is not a condition of purchasing any product or service.
9. Contact Us
Questions about our text messaging program can be directed to hello@researchq.net.